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Legal / Privacy Notice
OSS Payment and Privacy Policy
Last updated on 10 April 2025

Payment Methods

We accept the following payment methods to provide flexibility and convenience:

  • Credit/Debit Cards
  • Net Banking
  • Unified Payments Interface (UPI)
  • Wallets
  • EMI Options (where applicable)

Payment Security

Your security is our utmost priority. To ensure safe and encrypted transactions:

  • We employ advanced encryption technology and comply with industry security standards.
  • Sensitive information is securely handled by trusted payment gateway providers.

Transaction Process

  • Once you opt for our services, you will be redirected to a secure payment gateway.
  • A confirmation email or message will be sent to you upon successful payment.
  • In case of a failed transaction, you can retry or contact our support team for assistance.

Return Policy

At One Stop Support Private Limited, we are committed to delivering high-quality services. In rare cases where a refund is required, the policy is as follows:

Eligibility for Refund:

  • Refunds may be provided if:
  • There was a technical issue or error on our part that could not be resolved.
  • The service was canceled before it began.

Refund Process:

  • Mandatory Claim Period:
    • Refund requests must be submitted within 7 daysof the payment date
    • Refund requests submitted after 7 dayswill not be processed.

Mandatory Claim Period:

  • To request a refund, email us at info@onestopsupport.co.in with the following details:
    • Transaction ID or invoice number.
    • A detailed description of the issue.
  • Refund requests will be reviewed within 3-5 business days.
  • Approved refunds will be processed via the original payment method within 7-10 business days.

Resolution First Policy

We prioritize resolving any issues or concerns to meet your expectations before processing a refund.

Dispute Resolution

For any payment-related disputes, please reach out to us at info@onestopsupport.co.in. We aim to address and resolve your concerns efficiently.

Data Privacy

Your privacy is essential to us. Our data privacy practices include:

  • No Personal Information Collection:We do not store your personal details, such as name, address, or card information, during the payment process. All sensitive data is securely handled by payment gateway providers.
  • Data Security:All payment details are encrypted and securely transmitted to prevent unauthorized access.
  • Regulatory Compliance:We adhere to all relevant data protection laws and regulations to safeguard your information.
  • Third-Party Confidentiality:Any third-party providers involved in processing payments follow strict confidentiality and security protocols.
  • Transparency:If you have questions about how your payment details are handled, contact us at info@onestopsupport.co.in.

Contact Us

For any queries or assistance related to payments, you can contact us:

  • Email:info@onestopsupport.co.in
  • Support Hours:Monday to Friday, 9:00 AM – 6:00 PM IST

Amendments to Policy

We reserve the right to update this Payment Policy at any time. Any changes will be posted on this page with the updated effective date
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